Expedite Customer Service Representative

Role: Expedite Customer Service Representative

Location: Castle Donington East Midlands Gateway

Hours: Monday - Friday 9am-5pm

Pay: £14.74 per hour, after 37.5 hours  x 1.5 OT 

The Expedite Customer Service Representative role is based within a warehouse environment, you will be responsible for liaising with haulers and drivers, communicating with internal operations to ensure efficient resolution of queries, updating of delivery lead times as well as maintaining accurate records, filing, using internal and external systems.

 Expedite Customer Service Representative Benefits:

• Free hot meal every shift
• Free EV charging
• Temp to perm opportunities
• Training provided

Main duties of a Expedite Customer Service Representative

• Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
• Liaise with other key parties including third party suppliers and other offices around the world
• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
• Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
• Produce internal and external reports and statistics as required including client KPI reporting
• Monitor the performance of third party suppliers with the aim of identifying areas for improvement
• Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
• Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
• Attend client/other meetings as required
• Participate in Supply Chain Management project teams

 Expedite Customer Service Representative qualifications and skills:

• Passion for customer satisfaction and service excellence
• Previous experience in Logistics (a plus)
• Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
• Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices
• Expertise with Microsoft applications: Word, Excel, Outlook
• Good telephone manner and strong Customer Service mind set and approach
• Outstanding attention to detail

 If you are interested in this Expedite Customer Service Representative role, please apply below

INDMAE