Ocean Freight Manager

ROLE: Ocean Freight Manager

Location: Cheadle

Pay: £45 000 a year

Shifts: 4 days per week onsite in Cheadle and 1 day per week at East Midlands Gateway, or 3 days per week onsite in Cheadle and 2 day per week at East Midlands Gateway

Ocean Freight Manager you will be an integral part of establishing the Ocean capabilities. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope.

The Ocean Freight Manager – Ocean is responsible for establishing and delivering integrated customer experience capabilities within the Ocean product scope. The role leads customer experience teams, drives proactive customer support, and ensures seamless delivery across cross-functional teams and products, while supporting growth, retention, and customer satisfaction across assigned vertical portfolios.

• Deliver an integrated customer experience aligned to assigned vertical portfolios

• Identify synergies across managed verticals and lead consultative initiatives to address customer-specific needs

• Own, create, maintain, and test business continuity plans for critical customer processes across Ocean and final-leg deliveries

• Lead, direct, coach, and develop Customer Experience Team Leaders and their teams

• Ensure CX teams are trained in line with global standards and have a strong understanding of customer-specific SOPs

• Build teams with strong knowledge of local products, services, and functional competencies

• Drive up-sell and cross-sell activities in line with global policy

• Monitor and manage volume trajectory to support business planning (ROFO)

• Support acceleration of new and additional business conversion

• Contribute to vertical portfolio volume forecasting for effective resource planning

Required Skills & Experience as an Ocean Freight Manager:

• Proven ability to lead and manage large teams across diverse customer portfolios

• Experience in customer experience, order management, or service delivery with a strong customer-led mindset

• Ability to establish and maintain senior business relationships with customers and supply chain partners

• Broad knowledge of supply chain strategy and execution within a global business environment

• Strong leadership, coaching, and people and development capability

• Ability to balance customer objectives with business priorities to deliver mutually beneficial outcomes

Benefits as an Ocean Freight Manager:          

• Free hot meal every shift 
• Free tea & coffee
• Free EV charging 
• 26 days holiday 
• Healthcare plan 
• Bonus package

• Company pension scheme

If you are interested in this Ocean Freight Manager role, please apply below. Immediate start available. 

INDMAE